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What IS the site password? (Asked when you
checkout)
1. The "Site Password" is a password that YOU
assign the first time you checkout using the shopping cart.
2. When you revisit us and shop again, all you
have to do is enter your Email address and your site password and
the system will fill in most of the fields
on the checkout form. (We do not retain your credit card information
in our system). We feel this makes
your shopping more convenient and "user friendly".
3. Your "Site Password" may be anything that
you choose.
4. Try not to make it so simple that anyone could
guess it.
(For example, do NOT simply use your name
or Email address as a password.)
5. Make your password easy to remember but don't
worry if you forget it, we will Email it to you.
6. You may change your password at any time by
simply re-entering your new password next time you checkout. |
How do I contact you?
Please see our "About Us" page (click
here) |
How do I shop?
1. Please go to the Shopping Area (click
here)
2. Browse to the product line you are looking
for by using the "pull down" list on the top right or by clicking on the
category listed down the left side of the
page and click "Search" or "Go".
3. The products in each category are listed alphabetically
for your convenience. |
How do I search for a specific item?
1. Enter the name of the item (or a style number) in the search box
on the top right of the shopping page.
2. Pick the department your item should be in OR leave the search set
to "Search All Departments"
(Click "Search" or "Go")
3. The search engine will return a list of items that match your keyword
or style number.
4. Click on the name of the item from the list and you will be transported
to that item. |
How do I actually purchase something on line?
1. After you have located the item(s) that you wish to purchase, simply
click the "ADD" button next to that item.
2. You may add as many items as you wish to your shopping cart.
3. The shopping cart "default" (common) quantity is 1 (one).
Please change the quantity before you click
"ADD" if you wish to purchase more than one of the same item.
(You will have the opportunity to change this at any time) |
How do I remove something from my shopping
cart?
1. Click on "View My Cart" from any area of the site and change the
quantity to 0. (zero)
2. Click the "Change Quantity" button to the right of the item.
3. That item will then be removed from your shopping cart.
4. You will have several opportunities to review your order and make
changes. |
How do I pay for my order?
1. We accept all major credit cards: Master Card,
Visa, Discover, American Express and Diners Club.
2. We can ship COD if you prefer but there are
additional costs (for you) involved.*
3. COD shipments are "cash only" when you receive
your shipment.*
4. You may call to pay for your order.*
*(Remember, only orders placed entirely
through the web site receive the benefits from shopping "on line".
Phone orders are subject to shipping and
insurance charges that do not apply to on line orders when that order
value exceeds $100.00.) |
What are the shipping and insurance charges?
Please see our "Shipping Policy" page (click
here) |
What if I receive an item damaged?
1. All shipments are guaranteed
2. Please contact UPS (or the delivering carrier) and notify them of
the damaged shipment.
3. Contact us also and we will begin the replacement procedure immediately.
(In many cases, you will receive your replacement shipment before
the damaged shipment is picked up
to be returned to us).
4. You will, of course, incur NO additional expense if you receive
a damaged item.
5. In the unlikely event that no replacement product is available you
may: Reorder something else,
or request a credit for future use, or request a full refund. |
How do I return an order or an item?
Please see our "Return Policy" page (click
here) |
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My question is not here? What do I do
now?
Please Email us: webmaster
@tepee.com |