How do I contact you?
Please see our "About Us"
page (click
here) |
How do I pay for my
order?
1. We accept all major credit
cards: Master Card,
Visa, Discover and American Express.
2. We can ship COD if you prefer
but there are
additional costs (for you) involved.*
3. COD shipments are "cash only"
when you receive
your shipment.*
4. You may call to pay for your
order.
|
What are the shipping and
insurance charges?
Please see our "Shipping Policy" page (click
here) |
What if I receive an item
damaged?
1. All shipments are guaranteed
2. Please contact UPS (or the delivering carrier) and notify them of
the damaged shipment.
3. Contact us also and we will begin the replacement procedure
immediately.
(In many cases, you will receive your replacement shipment before
the damaged shipment is picked up
to be returned to us).
4. You will, of course, incur NO additional expense if you receive
a damaged item.
5. In the unlikely event that no replacement product is available you
may: Reorder something else or request a credit for future
use or request a full refund. |
How do I return an order or
an item?
Please see our "Return Policy" page (click
here) |
My question is not
here? What do I do
now?
Please Email us: info@tepee.com |